Personal care from someone close to you

We help you to lead a life of dignity and independence, exactly where you feel comfortable - at home.

Benefits of tailored home care

Experience Carela's benefits

We help you and those around you to be able to look after you in your familiar surroundings for as long as possible – at your home.

Personalised care
Our employees offer you support tailored to your individual needs.
Stay in your comfort zone
With the support of Carela, you can enjoy the comfort of your home for longer.
Preserve your independence
Maintain independence and control over your life and promote your mental and emotional balance.
Strengthen family bonds
Knowing that you are being cared for by someone you trust and love is good for your mental health and well-being.
Budget-friendly care
Home care relieves you of high costs and at the same time ensures a high standard of care.
Reliable consistent care
You consistently have the same caregiver who understands your needs and can create and follow an adapted care plan designed with you in mind.
How does it work?

Your start at Carela as a client


Get in touch with us, by telephone or e-mail. We will contact you and clarify whether the legal and nursing framework we provide is appropriate.

Needs assessment

We come to your home and discuss the current care situation with you and your caregiver. Together we then determine the need and draw up a detailed care plan.

Care and support

We contact you regularly to improve and optimize the support. We are in constant contact with your caregiver. You can always contact us with questions. In addition, we regularly check whether the care situation has changed.

Additional services

You also have the option to choose from a growing range of services, available directly from our caregiver or on your tablet.

If any of these apply to you and you need help in your life, get in touch with Carela!

Frequently Asked Questions

Have more questions?

We have the answers

What are the requirements to be able to participate in the Carela program?

If, because of your age, medical condition or disability, you need help with everyday tasks, the Carela program could be for you. While details may vary, your need for support and care is critical.

What age or health requirements do I have to meet?

Age and health often play a role, but at Carela what matters most is what kind of support you need. Whether you are an older adult, a person with a disability, or a person recovering from surgery, the Carela program is for you.

How does the registration process work?

You will need to fill out an application and submit certain paperwork, usually focusing on your medical condition. You are welcome to call us and we will explain the steps to you in detail.

What papers/documents do I need to prepare?

As a rule, you need medical documents that show your state of health or your impairment. But don't worry, we'll tell you what information we need.

Who decides who my caregiver is?

You decide! It's usually someone you already know and trust, such as a family member or friend.

Can I choose a family member or friend to be my supervisor?

In most cases this is possible and even desirable. Studies have shown that family care is the best care possible.

Who bears the costs for my care?

The costs are covered by a combination of health insurance benefits, specific cantonal contributions and your own contributions. We ensure that your caregiver receives a fair wage without incurring any additional costs for you.

Do I have to pay something our of my own pocket?

Depending on your insurance and your specific needs, you may still have to pay for certain ad-hoc expenses yourself. But don't worry, you will be informed in advance. No additional costs arise from the services provided by Carela.

What care services are offered?

You can expect a variety of services, from personal hygiene to help with meals or medication. Carela will work with you to create a care plan tailored to your needs.

Is there weekend or night care if I need it?

We would be happy to inform you personally about our individual support offers.

What if I have a problem or an emergency?

We have a support system that you can contact if you have any problems or an emergency arises. We'll let you know how to get support. We also collaborate with various health institutes and medical centres that can intervene in case of an emergency or if necessary.

How can I be sure that the quality of care is guaranteed?

Quality is ensured through regular assessments by nursing staff and the opportunity for you to provide feedback. You have the opportunity to comment on the performance of your caregiver and your overall caregiving experience.

How many hours of care do I get per week?

That depends on your individual care plan. We will work with you to determine what level of care is right for you.