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Frequently Asked Questions

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What are the requirements to start as a caregiver at Carela?

To become a Caregiver at Carela, it is important that you choose to provide dedicated and compassionate care. You should be physically able to provide the caregiving services and possess qualities such as patience, empathy and dependability. This is especially true if you are not a family member of the patient.

Depending on the needs of the caregiver, specific training programs may be required or you should have appropriate qualifications. Experience in care is an advantage, but not mandatory, as we offer you comprehensive support from the beginning of the cooperation.

Do I need previous knowledge or special qualifications?

Previous experience or qualifications may be an advantage, but is not a requirement. What is really important is your commitment to someone who needs help and that you are able to provide care. We support your training during your employment at Carela.

Who will I care for?

You may be caring for a loved one, family member or loved one who needs regular care and assistance.

How do I get paid for my work?

At Carela, we highly value providing equitable pay to our employees. You will receive an attractive salary with the usual social insurance.

How does Carela finance this salary and when and how will I receive payment?

Your salary is financed by health insurance contributions and specific cantonal contributions. The payment modalities are regulated in your contract, so that the processing is easy and problem-free. We take over the complex handling of the authorities and insurance companies for you.

Does Carela offer training before I start care?

Yes, Carela offers a comprehensive training program both before you start and during your career in care. This ensures that you are well prepared and able to provide the best possible care.

What training and support will I receive?

We offer regular training programs and have established a comprehensive support system for nurses. This includes access to advisory services, additional training and a direct contact person for all concerns and emergencies. If you are interested and suitable, certified training courses can also be completed.

What kind of support does Carela offer for caregivers?

We support our caregivers by offering them access to advice, further training and a personal contact for all concerns and emergencies relating to care and beyond.

How many hours a week do I have to work? Can I arrange my working hours flexibly?

We know how important it is to balance work and family. The number of hours you work depends on your personal circumstances. Together we will find a solution that reconciles your various obligations and guarantees optimal care. You can count on our flexibility.

What tasks can I expect in this role?

As a caregiver, you provide a wide range of services, ranging from personal assistance and companionship to help with personal care and other everyday tasks. During the clarification of needs and the joint care planning, we discuss the activities with you in detail.

What are the requirements to be able to participate in the Carela program?

If, because of your age, medical condition or disability, you need help with everyday tasks, the Carela program could be for you. While details may vary, your need for support and care is critical.

What age or health requirements do I have to meet?

Age and health often play a role, but at Carela what matters most is what kind of support you need. Whether you are an older adult, a person with a disability, or a person recovering from surgery, the Carela program is for you.

How does the registration process work?

You will need to fill out an application and submit certain paperwork, usually focusing on your medical condition. You are welcome to call us and we will explain the steps to you in detail.

What papers/documents do I need to prepare?

As a rule, you need medical documents that show your state of health or your impairment. But don't worry, we'll tell you what information we need.

Who decides who my caregiver is?

You decide! It's usually someone you already know and trust, such as a family member or friend.

Can I choose a family member or friend to be my supervisor?

In most cases this is possible and even desirable. Studies have shown that family care is the best care possible.

Who bears the costs for my care?

The costs are covered by a combination of health insurance benefits, specific cantonal contributions and your own contributions. We ensure that your caregiver receives a fair wage without incurring any additional costs for you.

Do I have to pay something our of my own pocket?

Depending on your insurance and your specific needs, you may still have to pay for certain ad-hoc expenses yourself. But don't worry, you will be informed in advance. No additional costs arise from the services provided by Carela.

What care services are offered?

You can expect a variety of services, from personal hygiene to help with meals or medication. Carela will work with you to create a care plan tailored to your needs.

Is there weekend or night care if I need it?

We would be happy to inform you personally about our individual support offers.

What if I have a problem or an emergency?

We have a support system that you can contact if you have any problems or an emergency arises. We'll let you know how to get support. We also collaborate with various health institutes and medical centres that can intervene in case of an emergency or if necessary.

How can I be sure that the quality of care is guaranteed?

Quality is ensured through regular assessments by nursing staff and the opportunity for you to provide feedback. You have the opportunity to comment on the performance of your caregiver and your overall caregiving experience.

How many hours of care do I get per week?

That depends on your individual care plan. We will work with you to determine what level of care is right for you.

What are our responsibilities and obligations within this partnership?

As a key partner, you can become part of this community by contributing to the funding and contributing your own resources or expertise where appropriate. For example, you can help with patient referrals, participate in nursing staff training, or help create care plans. We also hope for your support with data feedback and outreach to raise awareness of the possibilities of home care.

What measures are being taken to ensure the best possible care for patients?

We have introduced strict quality assurance measures. All nurses participating in our program are thoroughly trained and regularly evaluated. Our model is based on a patient-centric approach that ensures personalized and quality care.

How does the home care model affect patient outcomes, satisfaction, and overall health compared to conventional care?

Our home care model aims to significantly improve patient outcomes. The comfort and familiarity of one's home greatly increases happiness, leading to an improvement in overall health. In addition, patients generally feel less stressed, which has been shown to have a positive effect on recovery and well-being.

To what extent is the program aligned and compliant with all relevant healthcare regulations and standards?

Our program strictly adheres to all relevant regulations and standards in the Swiss healthcare system. We continually update our policies and practices to keep pace with changing cantonal laws and healthcare best practices to ensure the highest standards of care are always maintained.

How often are updates or reports on the progress and impact of the program provided?

Our partners are regularly informed about the progress and impact of the program. These quarterly reports contain key metrics such as patient outcomes, cost effectiveness and any relevant news about our program. This allows you to assess the effectiveness of the program and make informed decisions about continuing to participate.

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